Last updated: May 11, 2026
Welcome to The Queens. By accessing our website, creating an account, or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our services. We may update these terms from time to time; the date above will reflect the latest version.
Acceptance of terms
Your use of thequeens.com (or our related storefront URLs) constitutes acceptance of these terms and our Privacy Policy. You confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian to shop with us.
Product availability
We aim to keep product information, imagery, colours, and stock status accurate. Items are offered subject to availability. If an item becomes unavailable after you place an order, we will notify you and offer a substitute, waitlist option where applicable, or a refund for the affected item.
Pricing accuracy
All prices are displayed in the currency shown at checkout unless stated otherwise. We reserve the right to correct pricing errors before or after an order is submitted. If a price error affects your order, we will contact you before dispatch. Promotional pricing, coupons, and deals apply only for the stated period and according to the rules shown on the offer.
Order confirmation
When you complete checkout, you submit an offer to purchase. An order confirmation email acknowledges receipt of your order; it does not guarantee acceptance if fraud checks, stock, or payment verification fail. We may refuse or cancel orders at our discretion (for example, suspected fraud, bulk purchasing beyond fair use, or shipping restrictions).
Shipping & delivery
Delivery timelines shown at checkout are estimates and not guaranteed unless explicitly stated as a guaranteed service. Risk of loss passes to you upon delivery to the address provided, except where mandatory consumer law provides otherwise. You are responsible for providing a complete, accurate delivery address and for receiving the shipment or arranging redelivery where required by the carrier.
Returns & refunds
We want you to be satisfied with your purchase. Return eligibility, time windows, and conditions (such as tags attached, unworn condition, hygiene items, or sale merchandise) are described at checkout and in any return instructions we provide with your order or on our website. Approved refunds are processed to the original payment method where possible, within a reasonable period after we receive and inspect the returned goods. Shipping charges may be non-refundable unless required by law or stated in our return policy for your order type.
Payment methods
We accept the payment options presented at checkout (which may include cards, digital wallets, cash on delivery where offered, and other providers). You authorise us and our payment partners to charge your selected method for the order total, including applicable taxes and shipping. You represent that you are authorised to use the payment method provided.
Intellectual property
The Queens name, branding, logos, product photography, copy, layouts, and other content on this site are protected by intellectual property laws. You may not copy, scrape, reproduce, distribute, or create derivative works without our prior written consent, except for personal, non-commercial browsing or sharing links to our pages.
Prohibited use
You agree not to misuse the site or services: no unlawful activity, harassment, interference with security or performance, automated scraping beyond what search engines reasonably need, false information, resale schemes that abuse promotions, or attempts to gain unauthorised access to systems or accounts.
Account responsibility
If you create an account, you are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly of any unauthorised use. We may suspend or terminate accounts that violate these terms or pose risk to other customers or our operations.
Limitation of liability
To the fullest extent permitted by applicable law, The Queens and its team shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits or data, arising from your use of the site or products. Our total liability for any claim relating to a given order is generally limited to the amount you paid for that order, except where law does not allow such limitations. Nothing in these terms excludes liability that cannot be excluded under mandatory consumer protection laws.
Policy updates
We may revise these Terms & Conditions to reflect changes in our business, legal requirements, or website features. Material changes will be indicated by updating the “Last updated” date. Continued use of the site after changes constitutes acceptance of the revised terms, except where applicable law requires additional notice or consent.
Contact
Questions about these terms? Reach us through our contact page and we will respond as soon as we reasonably can.